Privacy Policy

This privacy policy sets out how Kaste Guesthouse uses and protects any information that you give us when you use this website: https://www.kasteguesthouse.co.za/.

Kaste Guesthouse is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

The Office of the Protection of Personal Information Act (POPIA) (https://popia.co.za/) provides further details of the South Africa Privacy Act and how it protects personal information in South Africa.

Kaste Guesthouse may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What Information We Collect

Providing your personal information via our contact and booking channels is optional; however, booking or customer support services may not be available to you if you choose not to provide it. Because our website does not feature a user login, registration system, or public commenting portal, we do not collect or store user accounts, passwords, or on-site comments.

We may collect the following personal information when you contact us or inquire about a booking:

Name
Contact information including email address and telephone/WhatsApp numbers
Booking specifications and other details relevant to accommodation or customer legal requirements

We also collect aggregated and anonymized data generated by our systems as they track traffic through our site. This information does not identify you personally.

What We Do with the Information We Gather

We require this information to understand your needs, fulfill your accommodation requests, and provide you with a better, more personalized, and efficient service, and in particular for the following reasons:

Internal record keeping and managing booking reservations.
To improve our accommodation products and customer services.
To periodically send promotional emails or communications about special offers, new services, or other information which we think you may find interesting using the contact details you have provided.
To contact you via email, phone, or WhatsApp for customer service or reservation management purposes.
To aggregate data, analyze trends, preferences, and website demographics.

Security

We are firmly committed to ensuring that your electronic security and personal information are secure. In order to prevent unauthorized access, disclosure, loss, or misuse, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online and through booking requests.

Cookies & Advertising Tools

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, helping analyze web traffic or letting us monitor which pages you find useful.

How We Use Cookies: We use traffic log cookies to identify which pages are being used to analyze web traffic data and improve our website experience to better tailor it to customer needs. Cookies do not give us access to your computer or any personally identifying information about you, other than the data you choose to share with us.
Google Analytics & Google Ads: We may use Google Analytics and Google Ads to improve our website experience, analyze traffic patterns, and deliver relevant advertising. By using this site, you acknowledge our use of these tools for performance and advertising purposes.
Remarketing: We may use Remarketing with Google Analytics and Google Ads to advertise online. Third-party vendors, including Google, use first-party cookies and third-party cookies together to inform, optimize, and serve ads across the internet based on your past visits to our website.
Managing Cookies: Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Data Sharing and Retention

We will not sell, distribute, share, or lease your personal information to third parties unless we have your permission or are required by law to do so. Your information may be securely hosted with a service provider under agreements that protect your data from unauthorized use. Non-personally identifiable aggregated data may be shared with third parties, such as business partners or advertisers, for analytical purposes.
We retain your personal booking data only for as long as necessary to fulfill your reservation and comply with South African hospitality, administrative, legal, or security retention obligations.

Links to Third-Party Services and Websites

Our website may contain links to other websites of interest or external applications (such as WhatsApp). Once you have used these links to leave our site, please note that we do not have any control over that external platform or website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting or utilizing such sites, as they are not governed by this privacy statement. You should exercise caution and review the privacy statement applicable to the service or website in question.

Controlling Your Personal Information (Your Rights)

You may choose to restrict the collection or use of your personal information in the following ways:

If you communicate with us via email or phone forms, you may indicate that you do not want your information to be used for direct marketing purposes.
If you have previously agreed to us using your personal information for promotional or marketing purposes, you may change your mind at any stage by contacting us directly.

Under the Protection of Personal Information Act (POPIA), you have the right to request details of the personal information we hold about you, request an exported summary of your data, or ask that we correct or erase any information found to be incorrect or incomplete. This does not include any data we are obliged to keep for administrative, legal, or security purposes.